On the Cover: People Over Process: Leadership Without the Power Trip
Leadership in collision repair is getting a long-overdue repair plan, and spoiler alert: yelling louder is not a management strategy. This cover feature digs into what happens when shops stop confusing authority with leadership and start building cultures rooted in trust, communication, mentorship, flexibility and actual human decency. Through Dawn Engel, Drew Bryant and Amber Alley, the article explores why people-first leadership is not soft, trendy or decorative. It is the operating system behind stronger teams, better retention and shops that are finally willing to flip the old table.


